Design International
Dedicated IT support for international architects
Project Overview
International architects, Design International, used to have one dedicated member of staff for IT support. This posed significant issues because the member of staff couldn’t handle multiple requests for IT support from the team, and nor had the expert knowledge to solve complex issues or provide a clear IT strategy for future infrastructure, solutions and ways to reduce the IT budget. Moving to SP1 resolved all of these issues.
Their Challenge
Stefano Fragola, Technical Director at Design International says:
“Design International used to have one dedicated member of staff for IT support which was a considerable limit under several aspects. One person cannot handle many IT issues at the same time, it has limited knowledge to solve challenging and unusual tasks and, most importantly, that person wasn’t senior enough to propose DI a strategic IT vision to improve the infrastructure, to propose new solutions and to come up with ideas to reduce the IT budget. Moving to SP1 resolved all of these issues and it’s been a great achievement.”
Our Solution
When asked about the solution that SP1 provided for Design International, Stefano went on to say:
“Unfortunately, sometimes sudden IT issues can involve several members of staff at the same time: SP1 have proven being able to handle these. SP1 at the start of their services provided a roadmap to improve our infrastructure and we are achieving the goals intended within the agreed time frame.
Since the start of SP1 taking care of our IT support we have seen a huge improvement in our IT systems and generally in the way to handle IT, appreciating also the flexible way to handle the business from SP1’s IT side. Generally we see SP1 as a partner and not as an external service provider.”